First day on the job is part of the 2 day training thing.But according to the manager....it shouldnt take too long to master the art of selling those tickets.In fact,to put it simply, 30 mins is all it takes.He did mention that he will be payin for the training hours too ( it wont be much tho...cos i ony clocked in from 2pm to 6 pm.
The first day was quite fun.That day ,the ones on duty in the box office were Sasi and Farrael ( both spm leavers) .Yeah...im one of the older ones there,tho i dun look the least like it.hahahaha.At first, i terrorised Sasi's counter.The things i was taught first were about the P.A.T. card( don't ask me what it stands for...i dunno either :p) and the basic operations of the system.The P.A.T. card is basically this little card pasted on the top corner of the computer ,describing the ways of handling a transaction(from A-Z) ....that is
1."Welcome to GSC",
2."Hi sir,can i help you?"
3."Which movie ....?"
4."How many tickets?"
5."and that'll be...tickets for...movie"
6."Thank you sir/madam,enjoy your movie/have a nice day"
Doesn't sound like much,but the entire process needs to be conducted with all smiles.
The number one rule is NEVER raise your tone with the customers.They're always right,even when they're not.
Regarding the computer system, besides the simple stuff like the movie info n stuff, there r also these guidelines i was instructed to follow....like reservation seats can only be sold 1.5 hrs before the show,not earlier....because it wont be fair to the other customers if i do otherwise.
And believe it or not, there are many complimentary passes issued for most of the movies.There are distributor passes,cinema complimentary passes,staff passes(the ones issued by the cinema itself)...and for different passes ,there r also diff ways to key the value.
After about one hr of bothering Sasi, i went 'kacau' Farrael's counter plak.He said that an average transaction is made in 30 seconds or less.That made me seriously nervous.I was like takin ages with juz one customer...cos certain customers can be pretty demanding....even after ive offered them the best seats available,they'll go on askin bout other seats which have clearly been taken.And of course,i took an even longer time,due to the fact that i had to make sure i din get short changed.FYI,any shortage/loss of money must be borne by us.To those dumb and dumber,if i were to lose money with my meager pay,that wud only mean i'd be working for FREE!..and no...i cant have that happen,can i?ha ha ha.
I think i took a lot longer than 30 mins to learn up the ropes,cos next ,he also taught me how to operate the room computer, how to switch the DVD player on, the lights( all kinds of them) ,and even the 'technique' to tear the tickets.
But who would've guessed that they dun even use cash registers.The money are just strewn in the respective counter drawers!Talk bout danger...i got freaked out.AND I started askin hypothetical questions....stupid ones...like...what happens if someone points a gun at us?hahaha.....im just that type of person.don't blame me juz cos i fear for my life. So,they said lah, "din u notice, we're SURROUNDED by cameras.If you were to dig your nose,use your phone,etc,they'll notice aaalllll that".So that topic ended there wif me thinking it's safe enuff lah.
My first day was a rather slow day for gsc summit.not that many customers.so, half the time, we were busy tokkin n tokkin aBout nonsense (since there was nothing to do!) .It's a good thing that those cameras don't pick up what we talk about.hahahaha.or not....imagine all those 'gossips'!!!!waahAHhahAHhahHAHAH.
First day ended just like that,with the manager droppin in to check how i was faring and to confirm my attendance for tomorrow.Basically,it was a fun day.Pay sucks...yeah...but the food in front is kinda great.heheheh.mebbe i'll continue.ciao.